LEGAL

Terms and Conditions

These Terms and Conditions of Sale apply to all orders placed on nicephoreimanuur.com, hereinafter the “Site”.

The Site is operated under the brand Nicéphore Imanuür by IMANUUR INDUSTRIES, SASU.

By placing an order on the Site, the customer confirms that they have read and accepted these Terms and Conditions of Sale, as well as the policies referenced below.

1. Seller Information

The Site is operated by:

Brand: Nicéphore Imanuür
Legal operator: IMANUUR INDUSTRIES SAS
Email: info@nicephoreimanuur.com

2. Related Policies

These Terms and Conditions of Sale should be read together with the following policies, which form part of the contractual information provided to the customer:

Shipping Policy
Return and Refund Policy
Privacy Policy
Cookie Policy
Legal Notice

Shipping, delivery, customs, returns, exchanges, refunds, privacy and cookies are detailed in their respective policies.

In case of inconsistency between these Terms and Conditions and any specific policy, these Terms and Conditions shall prevail, unless mandatory consumer protection law provides otherwise.

3. Scope

These Terms and Conditions govern the sale of products offered on the Site, including clothing, jewelry, accessories, made-to-order pieces, pre-order items and limited releases.

They apply to consumers and non-professional buyers.

If a customer purchases as a professional, certain consumer protection rules may not apply.

4. Products

The products offered on the Site are described as accurately as possible.

Product images, photographs, videos, colors, textures, finishes, measurements and visual representations are provided for information purposes. Slight variations may occur due to screen settings, lighting, handmade processes, dyeing, finishing, patina, oxidation, fabric behavior, printing, washing or artisanal production.

Such variations do not constitute defects where they are inherent to the nature of the product, its materials or its production process.

The customer is responsible for reviewing the product description, size information, material information, production method, care instructions and any applicable condition before placing an order.

5. Jewelry

All jewelry pieces are made to order unless stated otherwise.

Jewelry production generally takes 4 to 6 weeks from order confirmation, before dispatch. This timeframe includes production, finishing, quality control and preparation for shipment.

Production time is separate from shipping time. Shipping time begins only once the order has been dispatched.

Jewelry pieces may present slight variations in texture, engraving depth, surface marks, patina, oxidation, polishing or finishing. These variations are inherent to artisanal production and do not constitute defects.

The customer is responsible for selecting the correct ring size. The ring size guide available on the Site is provided for informational purposes only and is not a guaranteed sizing tool. We strongly recommend having your ring size measured by a professional jeweler before placing an order.

Some rings cannot be resized due to their structure, motif, engraving, patina, oxidation or surface treatment. Resizing, when technically possible and requested due to customer sizing error, may be subject to additional costs, return shipping costs and reshipping costs.

6. Clothing

Clothing items may be available in stock, made to order, offered as pre-orders or released as limited drops.

The customer is responsible for selecting the correct size based on the information available on the Site.

Slight differences in measurements, texture, color, dyeing, print placement, wash effect, surface treatment, finishing or fabric behavior may occur where they are inherent to handmade, artisanal, dyed, washed, printed or treated garments.

Such variations do not constitute defects unless the product is materially different from the description or non-conforming under applicable law.

7. Made-to-Order, Pre-Order and Custom Items

Some products are made to order or offered as pre-orders.

For made-to-order and pre-order items, production begins after order confirmation.

Production time, processing time and shipping time are separate.

A made-to-order or pre-order item that is standard, not personalized and not produced according to specific customer requirements may remain subject to the legal right of withdrawal for customers located in France or within the European Union, where applicable.

However, the right of withdrawal does not apply to products made according to the customer’s specifications or clearly personalized.

This includes, without limitation:

custom jewelry sizes outside the standard size range
engravings
custom lengths
made-to-measure clothing
custom measurements
personalized proportions
specific alterations requested by the customer
custom patina or oxidation requests
personalized surface finishes
design modifications
one-off pieces
any item made, adjusted or altered specifically for the customer

Once production has started on a personalized, custom-made, made-to-measure or customer-specific item, the order cannot be cancelled, returned, exchanged or refunded, unless the item is defective, damaged, incorrect or non-conforming.

These items are final sale once production has started, unless defective, damaged, incorrect or non-conforming.

8. Orders

To place an order, the customer must select the desired products, add them to the cart, provide the required information, select a payment method and confirm the order.

The customer is responsible for ensuring that all information provided is accurate and complete, including billing information, shipping address, email address, phone number, size selection and any order details.

An order is considered accepted only after payment has been validated and the customer has received an order confirmation email.

We reserve the right to refuse or cancel any order for legitimate reasons, including but not limited to payment refusal, suspected fraud, abnormal order activity, previous dispute, unavailable product, incorrect pricing, logistical impossibility or legal restriction.

9. Prices

Prices are displayed in euros unless otherwise stated.

Prices include VAT where applicable, unless otherwise indicated.

Shipping fees, customs duties, import taxes, brokerage fees and any other additional charges are not included in the product price unless expressly stated at checkout.

We reserve the right to modify prices at any time. The price applicable to an order is the price displayed at the time the order is confirmed, subject to correction in case of obvious error.

In case of obvious pricing error, we reserve the right to cancel the order and refund the customer.

10. Payment

Payment is due immediately at the time of order.

Available payment methods are displayed at checkout.

All payments are processed in euros. If the customer’s bank account or payment method uses another currency, the customer’s bank or payment provider may apply its own exchange rate and fees. We are not responsible for currency conversion fees, bank fees or payment provider charges.

Payments are processed securely by third-party payment providers. We do not store full payment card details.

For made-to-order, pre-order, personalized or custom-made items, payment is taken when the order is placed.

The order will not be processed until payment has been confirmed.

In case of payment refusal, incomplete payment, chargeback, suspected fraud or payment dispute, we reserve the right to suspend or cancel the order.

11. Order Confirmation and Changes

After placing an order, the customer will receive an order confirmation email.

The customer must check the confirmation email and contact us immediately at info@nicephoreimanuur.com if any information is incorrect.

We cannot guarantee that changes can be made after the order has been confirmed, processed, produced, packed or shipped.

For personalized, custom-made, made-to-measure or customer-specific items, changes may not be possible once production has started.

12. Production, Shipping and Delivery

Production time, processing time, dispatch, delivery estimates, tracking, customs duties, failed delivery, unclaimed packages and delivery issues are detailed in our Shipping Policy.

For jewelry, production generally takes 4 to 6 weeks from order confirmation, before dispatch.

Production time is separate from shipping time.

For orders shipped outside the European Union, customs duties, import taxes, brokerage fees and related charges may apply and remain the customer’s responsibility unless expressly stated otherwise at checkout.

Nothing in this section affects the customer’s statutory rights regarding delivery.

13. Risk Transfer

For consumer customers, the risk of loss or damage transfers to the customer when the customer or a third party designated by the customer physically takes possession of the products, unless otherwise required by applicable law.

If the customer chooses a carrier that was not offered by us, the risk may transfer when the products are handed over to that carrier, in accordance with applicable law.

14. Right of Withdrawal for Customers in France and the European Union

Customers located in France or within the European Union have a legal right of withdrawal of 14 days from receipt of the order, without having to provide any reason, except where legal exceptions apply.

To exercise this right, the customer must notify us before the expiry of the 14-day period by using the withdrawal functionality available on the Site, the withdrawal form made available by us, or any clear written statement expressing the decision to withdraw.

After notifying us of the withdrawal, the customer must return the item within 14 days.

Returned items must be in their original and complete condition, unworn, unused, unwashed, unaltered, undamaged, with all tags, labels, certificates, pouches, boxes and original packaging.

Return shipping costs are the customer’s responsibility, unless the item is defective, damaged, incorrect or non-conforming.

We do not provide prepaid return labels for change-of-mind returns, customer sizing errors or ordering mistakes.

Detailed return, exchange and refund conditions are provided in our Return and Refund Policy.

15. Exceptions to the Right of Withdrawal

The right of withdrawal does not apply to products made according to the customer’s specifications or clearly personalized.

This includes, without limitation:

personalized items
custom-made items
made-to-measure garments
jewelry made according to customer specifications
custom sizes outside the standard size range
engravings
custom lengths
personalized finishing
custom patina or oxidation
design modifications
one-off pieces
any item made, adjusted or altered specifically for the customer

These items are final sale once production has started, unless defective, damaged, incorrect or non-conforming.

16. Customers Outside the European Union

Customers located outside the European Union do not benefit from the statutory EU right of withdrawal.

For orders shipped outside the European Union, all sales are final unless the item is defective, damaged, incorrect or non-conforming, or unless otherwise required by applicable local law.

If a return or exchange is accepted outside the European Union at our discretion, all return shipping costs, reshipping costs, customs duties, import taxes and related charges remain the customer’s responsibility, unless the item is defective, damaged, incorrect or non-conforming.

17. Returns, Exchanges and Refunds

Return, exchange and refund conditions are detailed in our Return and Refund Policy.

Sale items, discounted items and reduced-price items follow the same return rules as full-price items where required by applicable law.

Return shipping costs are not refunded for change-of-mind returns, customer sizing errors or ordering mistakes.

Exchanges are not automatic and remain subject to availability, technical feasibility and item eligibility.

If an item is defective, damaged, incorrect or non-conforming, we will provide an appropriate solution in accordance with applicable law.

18. Promotional Codes and Limited Releases

Promotional codes must be entered at checkout before order confirmation.

Promotional codes cannot be applied retroactively after an order has been placed.

Unless stated otherwise, promotional codes cannot be combined, exchanged for cash or refunded.

Limited releases, drops and time-limited sales may be subject to limited availability. This does not affect the customer’s statutory rights where applicable.

19. Legal Guarantees

Products are covered by the applicable legal guarantees, including the legal guarantee of conformity and the guarantee against hidden defects where applicable.

Nothing in these Terms and Conditions limits the customer’s statutory rights in case of defective, damaged, incorrect or non-conforming products.

The legal guarantee of conformity applies independently of any commercial warranty that may be offered.

The customer may also rely on the guarantee against hidden defects under the conditions provided by applicable law.

20. Use and Care of Products

The customer is responsible for using and caring for products properly.

Damage caused by normal wear, improper use, lack of care, impact, friction, exposure to water, perfume, sweat, cosmetics, chemicals, improper washing, failure to follow care instructions, unauthorized repair or alteration is not considered a manufacturing defect.

For jewelry, oxidized, patinated, aged, brushed, polished or treated finishes may evolve naturally over time.

For clothing, fabric behavior, surface treatment, dyeing, printing or washing effects may evolve with use and care.

21. Customer Account

The customer may create an account on the Site where this feature is available.

The customer is responsible for maintaining the confidentiality of login details and for all activity under the account.

The customer must notify us immediately if unauthorized access or suspicious activity is suspected.

We reserve the right to suspend or close an account in case of fraud, misuse, violation of these Terms and Conditions or legitimate security concern.

22. Site Use

The customer and any user of the Site agree not to use the Site for any unlawful, fraudulent, abusive or unauthorized purpose.

Users must not attempt to interfere with the security, operation or integrity of the Site, upload malicious code, scrape the Site, copy protected content, impersonate another person, submit false information or infringe the intellectual property rights of IMANUUR INDUSTRIES, Nicéphore Imanuür or any third party.

We reserve the right to restrict access to the Site or cancel an order in case of fraud, abuse, misuse or violation of these Terms and Conditions.

23. Third-Party Links and Tools

The Site may contain links to third-party websites or use third-party tools.

We are not responsible for the content, terms, privacy practices, security or availability of third-party websites or tools.

The customer is responsible for reviewing the terms and policies of any third-party service they access.

24. Intellectual Property

All content published on the Site, including images, photographs, videos, texts, graphics, logos, product designs, drawings, packaging concepts, accessories, visual elements and creative materials, is owned by Nicéphore Imanuür, IMANUUR INDUSTRIES or used under license.

Any reproduction, modification, distribution, sale, exploitation or use, in whole or in part, without prior written authorization is strictly prohibited and may result in legal action.

Purchasing a product does not transfer any intellectual property rights to the customer.

25. Personal Data

Personal data is processed in accordance with our Privacy Policy.

Customers may consult the Privacy Policy to understand how personal data is collected, used, stored, shared and protected.

26. Liability

We are responsible for the proper performance of our contractual obligations under applicable law.

However, we shall not be liable for damage caused by the customer’s misuse of products, failure to follow care instructions, incorrect information provided by the customer, unauthorized alteration, improper storage, third-party intervention or circumstances beyond our reasonable control.

Nothing in these Terms and Conditions limits liability where such limitation is prohibited by applicable law.

Nothing in these Terms and Conditions affects the customer’s statutory rights.

27. Force Majeure

We shall not be liable for failure or delay in performing our obligations where such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to natural disasters, war, strikes, pandemics, transportation disruption, customs restrictions, government measures, supplier disruptions, material shortage or carrier service interruptions.

28. Consumer Mediation

In the event of a dispute, the customer is invited to contact us first at:

info@nicephoreimanuur.com

If no amicable solution is reached, the customer may use a consumer mediation service free of charge, in accordance with applicable French consumer law.

Mediator: [TO BE COMPLETED AFTER CHOOSING YOUR MEDIATOR]

The customer must attempt to resolve the dispute directly with us before referring the matter to a mediator.

29. Governing Law and Jurisdiction

These Terms and Conditions are governed by French law.

This does not deprive consumers residing outside France of any mandatory consumer protection rights applicable in their country of residence.

In the event of a dispute, an amicable solution will be sought first. If no amicable solution is reached, the dispute will be submitted to the competent courts in accordance with applicable rules of jurisdiction.

30. Updates to These Terms

We reserve the right to modify these Terms and Conditions at any time.

The applicable Terms and Conditions are those in force on the Site at the time the order is placed.

31. Contact

For any question regarding these Terms and Conditions, please contact:

Nicéphore Imanuür
IMANUUR INDUSTRIES, SASU
Email: info@nicephoreimanuur.com

Privacy Policy

This Privacy Policy explains how Nicéphore Imanuür collects, uses, stores, shares and protects your personal data when you visit or browse nicephoreimanuur.com as a website visitor, place an order, create an account, subscribe to our communications, contact us or otherwise interact with our services.

This Privacy Policy is provided in accordance with applicable data protection laws, including the General Data Protection Regulation, known as GDPR.

1. Data Controller

The data controller responsible for the processing of your personal data is:

Legal operator: IMANUUR INDUSTRIES SAS
Email: info@nicephoreimanuur.com

No Data Protection Officer has been appointed. For any question regarding personal data or to exercise your rights, you may contact us at:

info@nicephoreimanuur.com

2. Personal Data We Collect

We collect personal data that you provide directly to us, data generated when you use the Site, and data received from service providers involved in the operation of our business.

A. Data You Provide Directly

When you place an order, create an account, subscribe to our communications or contact us, we may collect:

first name and last name
email address
phone number
billing address
shipping address
order details
customer account information
messages, requests or customer support exchanges
return, exchange or refund information
sizing information provided by you where necessary for an order, return, exchange or customer request

B. Order and Transaction Data

When you place an order, we collect data necessary to process and fulfill the order, including:

products purchased
order number
payment status
transaction confirmation
shipping method
delivery tracking information
return or refund status
customer notes or instructions linked to the order

We do not store your full payment card details. Payments are processed securely by third-party payment providers.

C. Technical and Usage Data

When you visit or browse the Site, certain technical data may be collected automatically, including:

IP address
browser type
device type
operating system
pages viewed
date and time of visit
referring pages
browsing behavior on the Site
cookie identifiers, where applicable

D. Marketing and Communication Data

If you subscribe to our newsletter, SMS updates or marketing communications, we may process:

email address
phone number, if provided
marketing preferences
consent status
interaction with our emails, campaigns or advertisements

You may unsubscribe from marketing emails at any time using the unsubscribe link included in each email.

If SMS marketing is used, you may opt out according to the instructions provided in the message.

3. Required and Optional Information

Certain personal data is necessary to process your order, deliver your products, manage payment, handle returns, answer customer service requests or comply with legal obligations.

If you do not provide the information required for these purposes, we may be unable to process your order, deliver your products, provide the requested service or comply with our legal obligations.

Optional data, such as marketing consent, is not required to place an order.

Refusing or withdrawing marketing consent does not affect your ability to place an order or use the essential services of the Site.

4. Purposes and Legal Bases

We process your personal data only where we have a valid legal basis.

Purpose	Type of Data	Legal Basis
Processing and fulfilling orders	contact data, order data, shipping data, payment confirmation	performance of a contract
Managing payment, delivery, returns and refunds	order data, transaction data, shipping data	performance of a contract
Customer support	contact data, messages, order data	performance of a contract or legitimate interest
Fraud prevention and site security	technical data, transaction data, IP address	legitimate interest
Accounting, tax and legal obligations	invoices, order records, transaction records	legal obligation
Sending newsletters or promotional emails	email address, consent status	consent
Sending SMS marketing, where applicable	phone number, consent status	consent
Measuring site performance and analytics	usage data, cookies, technical data	consent where required, or legitimate interest where legally permitted
Personalized advertising and retargeting	cookies, usage data, advertising identifiers	consent
Improving the Site and customer experience	usage data, order trends, customer interactions	legitimate interest
Managing disputes, legal claims or enforcement of rights	order data, communications, transaction records	legitimate interest or legal obligation

5. Shopify and Service Providers

Our Site is hosted on Shopify, which provides the e-commerce platform that allows us to sell our products and operate the Site.

We may share personal data with service providers that help us operate our business, including:

Shopify and e-commerce platform providers
payment processors
shipping carriers and logistics providers
fraud prevention tools
email and SMS marketing providers
analytics providers
advertising platforms
customer support tools
accounting, legal or technical service providers

These service providers process personal data only where necessary to provide their services, comply with legal obligations, secure transactions or support the operation of the Site.

Where these providers act as independent data controllers, their own privacy policies may also apply.

6. Main Service Providers

Depending on the services used on the Site, your personal data may be processed by:

Shopify, for e-commerce hosting and store operations
payment providers, for secure payment processing
shipping carriers, for delivery and tracking
marketing providers, for newsletters, SMS or campaign management
analytics and advertising providers, subject to your cookie choices
accounting, legal or technical providers, where necessary

The exact service providers used may vary depending on the payment method selected, delivery country, technical configuration of the Site and marketing tools active at the time of your visit or order.

7. Payment Information

Payment transactions are processed by secure third-party payment providers.

We do not have access to your full card number or full payment credentials.

Depending on the payment method selected at checkout, your payment information may be processed by providers such as Shopify Payments, PayPal, Apple Pay, Google Pay or other payment services available on the Site.

8. Marketing and Advertising

We may send you marketing communications if you have given your consent or where permitted by applicable law.

Marketing communications may include:

product releases
pre-order information
drop announcements
restock notifications
brand news
event announcements
promotional content

You can withdraw your consent at any time.

Refusing or withdrawing marketing consent does not prevent you from placing an order or using the essential services of the Site.

We may also use advertising technologies, such as pixels or tags, to measure the performance of campaigns or display personalized advertisements. These technologies are used only where legally permitted and subject to your cookie consent choices.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to operate the Site, improve performance, analyze traffic and, where consent is given, personalize content or advertising.

Cookies may include:

strictly necessary cookies required for the Site to function
performance and analytics cookies
preference cookies
marketing and advertising cookies

Strictly necessary cookies may be used without consent where they are required to provide the service you request.

Non-essential cookies, including analytics and advertising cookies, are used only where legally permitted and subject to your consent choices.

You can manage your cookie preferences through our cookie banner, cookie settings tool or the “Cookie Preferences” link available on the Site.

You must be able to accept, refuse or modify your cookie choices at any time.

You may also configure your browser to block or delete cookies. However, disabling certain cookies may affect the proper functioning of the Site.

For more information, please refer to our Cookie Policy.

10. Data Retention

We retain personal data only for as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required by law.

Indicative retention periods include:

Data Category	Retention Period
Order records, invoices and accounting documents	10 years, where required by accounting and tax law
Customer account data	until account deletion request or prolonged inactivity, subject to legal retention obligations
Customer support exchanges	up to 5 years after the last interaction, unless a dispute requires longer retention
Marketing consent and subscription data	until consent is withdrawn or the user unsubscribes
Cookie consent records	for the duration required to prove consent or refusal, according to the cookie tool settings
Fraud prevention and security data	for the time necessary to secure transactions and prevent abuse
Return, refund and dispute records	for the time necessary to process the request and handle potential claims

When personal data is no longer required, it is deleted, anonymized or securely archived where legally required.

11. International Data Transfers

Some of our service providers may process personal data outside the European Economic Area.

Where personal data is transferred outside the European Economic Area, we rely on appropriate safeguards under applicable data protection laws. These may include adequacy decisions, Standard Contractual Clauses adopted by the European Commission, or other lawful transfer mechanisms.

12. Your Rights

Depending on applicable law, you may have the following rights regarding your personal data:

right of access
right of rectification
right to erasure
right to restriction of processing
right to data portability
right to object to processing
right to withdraw consent at any time, where processing is based on consent
right to define instructions regarding the use of your personal data after your death, where applicable under French law

To exercise your rights, contact us at:

info@nicephoreimanuur.com

We may ask you to verify your identity before processing your request.

We will respond within the timeframe required by applicable law.

13. Right to Lodge a Complaint

If you believe that your personal data has not been processed in accordance with applicable data protection laws, you may contact us first at:

info@nicephoreimanuur.com

You also have the right to lodge a complaint with the competent data protection authority.

In France, the competent authority is the CNIL.

14. Security

We take appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration or disclosure.

However, no online transmission or storage system is completely secure.

If you believe that your personal data or account may have been compromised, please contact us immediately at:

info@nicephoreimanuur.com

15. Children’s Privacy

Our Site is not intended for children under 18 years old.

We do not knowingly collect personal data from children. If you believe that a child has provided us with personal data, please contact us and we will take appropriate steps to delete the data where required.

16. Links to Third-Party Websites

The Site may contain links to third-party websites or services.

We are not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the privacy policies of any third-party services you access.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time for legal, technical or business reasons.

The updated version will be published on this page with a new “Last updated” date.

The applicable version is the one available on the Site at the time of your visit.

18. Contact

For any question regarding this Privacy Policy or the processing of your personal data, please contact:

Nicéphore Imanuür
IMANUUR INDUSTRIES, SAS
Email: info@nicephoreimanuur.com

Return and Refund Policy

At Nicéphore Imanuür, each piece is produced with care, whether it is a garment, a jewelry piece, a made-to-order item or a limited release. This policy explains the conditions under which returns, exchanges and refunds may be accepted.

This policy does not affect your statutory rights in case of defective, damaged, incorrect or non-conforming products.

For any return request, please contact us at: info@nicephoreimanuur.com

1. Delivery and Package Inspection

We recommend inspecting your package upon delivery. If the package appears visibly damaged, you may refuse the delivery or note reservations with the carrier and contact us as soon as possible at info@nicephoreimanuur.com.

Please keep all packaging, shipping labels and proof of delivery in case a claim needs to be opened with the carrier.

2. Customers in France and the European Union

In accordance with applicable consumer law, customers located in France or within the European Union have 14 days from the day of receipt of the order to notify us of their decision to withdraw from the purchase, without having to provide any reason.

To exercise this right, please contact us at info@nicephoreimanuur.com before the expiry of the 14-day period.

After notifying us of your withdrawal, the item must be returned within 14 days.

The item must be returned in its original and complete condition, unworn, unused, unwashed, unaltered, undamaged, with all tags, labels, certificates, pouches, boxes and original packaging.

Return shipping costs are the customer’s responsibility, unless the item is defective, damaged, incorrect or non-conforming.

We do not provide prepaid return labels for change-of-mind returns, customer sizing errors or customer ordering mistakes.

3. Customers Outside the European Union

Customers located outside the European Union do not benefit from the statutory EU right of withdrawal.

For orders shipped outside the European Union, returns for change of mind are not accepted unless required by applicable local law.

This does not affect your rights in case of defective, damaged, incorrect or non-conforming products.

4. Clothing Returns

Clothing items may be returned within the applicable withdrawal period only if they are returned in perfect condition.

Returned garments must be:

unworn
unwashed
unused
unaltered
undamaged
free from stains, makeup marks, perfume, body odor, hair or visible signs of wear
returned with all original tags, labels, packaging and accessories

Items that show signs of use, washing, alteration, damage, odor, stains or excessive handling may be refused or may be subject to a reduction in refund value where permitted by law.

5. Jewelry Returns

All jewelry pieces are made to order unless stated otherwise on the product page.

Jewelry must be returned unworn, unused, undamaged and complete, with all original packaging, pouches, boxes, certificates and documents.

Jewelry showing scratches, deformation, impact marks, signs of wear, alteration, resizing, surface damage or loss of original finish may be refused or may be subject to a reduction in refund value where permitted by law.

Slight variations in texture, patina, oxidation, polishing, engraving depth, surface marks or finishing may occur from one piece to another. These variations are inherent to handmade jewelry and do not constitute defects.

6. Made-to-Order Jewelry

All jewelry pieces are currently made to order unless stated otherwise on the product page. Production begins after order confirmation.

For customers located in France or within the European Union, standard made-to-order jewelry that is not personalized and not produced according to specific customer requirements may remain subject to the legal right of withdrawal where applicable.

However, the right of withdrawal does not apply to jewelry made according to the customer’s specifications or clearly personalized.

This includes, without limitation:

custom sizes outside our standard size range
engravings
custom lengths
specific patina or oxidation requests
special surface finishes requested by the customer
design modifications
bespoke proportions
one-off pieces
any piece made, adjusted or altered specifically for the customer

Once production has started on a personalized or custom-made jewelry item, the order cannot be cancelled, returned, exchanged or refunded, unless the item is defective, damaged, incorrect or non-conforming.

7. Made-to-Order Clothing and Pre-Orders

Some garments may be offered as pre-orders or made-to-order items.

If a garment is standard, not personalized and not made according to specific customer requirements, customers located in France or within the European Union may still benefit from the legal right of withdrawal where applicable.

However, the right of withdrawal does not apply to garments made according to the customer’s specifications or clearly personalized.

This includes, without limitation:

custom measurements
made-to-measure sizing
personalized proportions
custom length
specific alterations requested by the customer
personalized finishing
one-off garments
any garment modified specifically for the customer

Once production has started on a personalized or made-to-measure garment, the order cannot be cancelled, returned, exchanged or refunded, unless the item is defective, damaged, incorrect or non-conforming.

8. Ring Sizing

The ring size guide available on our website is provided for informational purposes only. It is not an official or guaranteed sizing tool.

We strongly recommend having your ring size measured by a professional jeweler before placing an order.

The customer is responsible for selecting the correct ring size. A wrong size selected by the customer is not considered a product defect.

If a sizing error is caused by us, we will cover the correction and related shipping costs.

If the sizing error is caused by the customer, resizing may be offered depending on technical feasibility, material, structure, design, engraving, patina, oxidation or surface treatment. In such cases, resizing costs, return shipping costs and reshipping costs remain the customer’s responsibility.

Some rings cannot be resized due to their structure, motif, engraving, oxidation, patina or surface treatment. In such cases, no resizing or exchange can be guaranteed.

9. Exchanges

We do not guarantee exchanges.

Exchanges may be offered depending on stock availability, production feasibility and the nature of the item.

For clothing, exchanges may be accepted for another size only if the item is eligible for return, unused, unworn, unwashed, undamaged and returned in its original condition.

For jewelry, size exchanges or resizing may be offered only where technically possible.

For exchanges requested due to customer sizing errors, customer ordering mistakes or change of mind, return shipping costs, reshipping costs and any adjustment costs remain the customer’s responsibility.

If the exchange is required because of a defective, damaged, incorrect or non-conforming product, we will take responsibility for the process in accordance with applicable law.

10. Items Not Eligible for Return

The following items cannot be returned, exchanged or refunded, unless defective, damaged, incorrect or non-conforming:

personalized items
custom-made items
made-to-measure garments
jewelry made according to the customer’s specifications
items engraved or altered at the customer’s request
one-off pieces
items damaged after delivery due to improper use, impact, friction, poor care, alteration or unauthorized repair
items returned incomplete, worn, washed, damaged or without original packaging

Sale items and pre-order items are not automatically excluded from withdrawal rights where such rights are legally applicable.

11. Return Shipping Costs

For change-of-mind returns, customer sizing errors or customer ordering mistakes, return shipping costs are the customer’s responsibility.

We do not provide prepaid return labels in these cases.

For valuable items, especially jewelry, we strongly recommend using a tracked and insured shipping service. The customer remains responsible for the returned item until it is received by us.

If the item is defective, damaged, incorrect or non-conforming, return costs will be handled in accordance with applicable law.

12. Refunds

Once we receive and inspect the returned item, we will notify you by email whether the refund has been approved or rejected.

If approved, the refund will be issued to the original payment method.

For customers located in France or within the European Union, refunds will be processed within 14 days from the day we are informed of your withdrawal. We may withhold the refund until we have received the returned item or until you have provided proof of return shipment.

Original standard delivery costs will be refunded where required by applicable law.

If you selected a delivery method more expensive than our standard delivery option, only the standard delivery cost will be refunded where applicable.

Return shipping costs are not refunded for change-of-mind returns, customer sizing errors or customer ordering mistakes.

13. Defective, Damaged, Incorrect or Non-Conforming Items

If you receive a defective, damaged, incorrect or non-conforming item, please contact us as soon as possible at info@nicephoreimanuur.com with:

your order number
a clear description of the issue
detailed photographs of the item
photographs of the packaging if the package was damaged

If the issue is confirmed, we will offer the appropriate solution in accordance with applicable law, which may include repair, replacement, correction or refund.

Damage caused by normal wear, improper use, lack of care, impact, friction, exposure to water, perfume, sweat, cosmetics, chemicals, unauthorized repair or alteration is not considered a manufacturing defect.

14. Patina, Oxidation and Surface Finish

Oxidized, patinated, aged, brushed, polished or treated jewelry may evolve naturally over time.

Contact with water, perfume, sweat, cosmetics, chemicals, friction, impact or improper storage may alter the surface finish.

Natural wear, fading of patina, scratches, dents, deformation, loss of shine, oxidation changes or damage caused by improper use or lack of care are not considered defects.

15. Customs, Duties and Import Taxes

For orders shipped outside the European Union, customs duties, import taxes, brokerage fees and any related charges are the customer’s responsibility.

These charges are not included in the product price or shipping cost unless expressly stated otherwise at checkout.

If a package is refused because of customs fees, duties or import taxes, any costs charged to us by the carrier or customs authorities may be deducted from any refund where permitted by law.

16. Late or Missing Refunds

If your refund has been approved but has not appeared on your account, please first check with your bank or payment provider, as processing times may vary.

If the issue remains unresolved, contact us at info@nicephoreimanuur.com.

17. Legal Guarantees

Nothing in this policy limits your statutory rights, including your rights in case of defective, damaged, incorrect or non-conforming products.

Products are covered by the applicable legal guarantees, including the legal guarantee of conformity and the guarantee against hidden defects where applicable.

Shipping Policy

Each order is prepared with care. This Shipping Policy explains how production, processing, shipment, customs and delivery issues are handled for orders placed on nicephoreimanuur.com.

For any question regarding your order, please contact us at info@nicephoreimanuur.com.

1. Shipping Destinations

We offer worldwide shipping to most countries.

Certain destinations may be unavailable due to logistical, legal, carrier or customs restrictions. We reserve the right to refuse or cancel shipment to any destination where delivery is not possible or legally permitted.

2. Production Methods

Some items may be available in stock. Other items are made to order or offered as pre-orders.

Production time, processing time and shipping time are separate.

For in-stock items, orders are usually prepared and dispatched within 7 business days after order confirmation.

For made-to-order or pre-order items, production begins after order confirmation. Production times may vary depending on the item, material availability, production schedule, complexity, finishing process, quality control and order volume.

The estimated production timeframe will be indicated before checkout or in the relevant product information.

3. Jewelry Production Time

All jewelry pieces are made to order unless stated otherwise.

Jewelry production generally takes 4 to 6 weeks from order confirmation, before dispatch. This timeframe includes production, finishing, quality control and preparation for shipment.

Production time is separate from shipping time. Shipping time begins only once the order has been dispatched.

In some cases, production may take longer due to the complexity of the piece, material availability, finishing process, quality control or order volume. If a significant delay occurs, we will contact you by email.

4. Processing and Dispatch

Processing includes order verification, payment approval, quality control, packaging and preparation for shipment.

Orders placed on weekends or public holidays are processed on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

5. Delivery Times After Dispatch

Estimated delivery times after dispatch are generally:

France: 2 to 5 business days
European Union: 3 to 7 business days
International: 5 to 15 business days, depending on destination and customs clearance

These timeframes are estimates only and may vary depending on the carrier, destination, customs clearance, local postal services, strikes, weather events or circumstances beyond our control.

This does not affect your statutory rights regarding delivery.

6. Shipping Fees

Shipping fees are calculated and displayed at checkout according to your delivery country, order value and selected shipping method.

For high-value orders, we may use tracked, insured or signature-required delivery services.

7. Customs Duties and Import Taxes

For orders shipped outside the European Union, customs duties, import taxes, brokerage fees and any related charges may be applied by the destination country.

These charges are the customer’s responsibility and are not included in the product price or shipping cost unless expressly stated otherwise at checkout.

We have no control over these charges and cannot predict their amount.

If a package is refused due to unpaid customs duties, import taxes or related charges, any return shipping costs, carrier fees, customs charges or related costs billed to us may be deducted from any refund where permitted by law.

8. Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information.

For international shipments, tracking updates may vary depending on the destination country and local carrier.

9. Delivery Address

The customer is responsible for providing a complete and accurate delivery address at checkout.

We are not responsible for failed delivery caused by an incorrect, incomplete or outdated address provided by the customer.

If a package is returned to us due to an incorrect or incomplete address, customer unavailability, failure to collect the package, refusal of delivery or any issue caused by the customer, the customer will be responsible for return shipping fees, reshipping fees, carrier fees, storage fees and any related costs.

10. Address Changes

If you need to request a shipping address change after placing an order, please contact us immediately at info@nicephoreimanuur.com.

We will do our best to update the address before dispatch, but we cannot guarantee that changes can be made once the order has been processed, packed or shipped.

11. Failed Delivery and Unclaimed Packages

If delivery fails because the customer is unavailable, refuses delivery, does not collect the package, or provides incorrect or incomplete shipping information, the package may be returned to us or held by the carrier.

In such cases, the customer is responsible for any return shipping costs, reshipping costs, carrier fees, storage fees, customs charges or related costs.

12. Lost Packages

If tracking shows that your package has not moved for an unusual period, please contact us at info@nicephoreimanuur.com. We will assist with the carrier investigation.

If tracking shows that your package has been delivered but you have not received it, please contact us promptly. We will assist with the carrier investigation.

We are not responsible for theft, loss or damage occurring after confirmed delivery to the shipping address, unless otherwise required by applicable law.

13. Damaged Packages

We recommend inspecting your package upon delivery.

If the package or item appears damaged, please contact us as soon as possible, preferably within 48 hours, at info@nicephoreimanuur.com.

Please include your order number, photographs of the damaged item, photographs of the packaging and any relevant delivery information.

If the item is defective, damaged, incorrect or non-conforming, we will provide an appropriate solution in accordance with applicable law, which may include repair, replacement, correction or refund.

14. Delivery Delays

Carrier transit times are estimates and may vary after dispatch.

We are not responsible for delays caused exclusively by carriers, customs clearance, local postal services, strikes, natural disasters, pandemics, customer unavailability, incorrect shipping information or circumstances beyond our reasonable control.

If an unusual delay occurs, please contact us and we will assist in investigating the shipment with the carrier.

This does not affect your statutory rights regarding delivery.

15. Returns and Exchanges

For information regarding returns, exchanges and refunds, please refer to our Return and Refund Policy.

16. Force Majeure

Nicéphore Imanuür shall not be liable for failure or delay in performing its obligations where such failure or delay is caused by circumstances beyond its reasonable control, including but not limited to natural disasters, war, strikes, pandemics, transportation disruption, customs restrictions, government measures or carrier service interruptions.

17. Contact

For any question regarding shipping or delivery, please contact:

Nicéphore Imanuür
Email: info@nicephoreimanuur.com

Legal Notice

1. Site Publisher

This website, accessible at nicephoreimanuur.com, hereinafter the “Site”, is published by:

Legal operator: IMANUUR INDUSTRIES SAS
Email: info@nicephoreimanuur.com

2. Hosting Provider

The Site is hosted by:

Shopify Inc.
150 Elgin Street, Suite 800
Ottawa, Ontario
K2P 1L4
Canada

Phone: +1 613 241 2828
Website: shopify.com

3. Intellectual Property

All content published on the Site, including images, photographs, videos, texts, graphics, animations, logos, product designs, drawings, packaging concepts, accessories, visual elements, creative materials and the overall visual identity of the Site, is owned by Nicéphore Imanuür, IMANUUR INDUSTRIES or used under license.

Any reproduction, modification, distribution, sale, publication, adaptation, extraction, reuse or exploitation, in whole or in part, without prior written authorization is strictly prohibited and may result in legal action.

Purchasing a product does not transfer any intellectual property rights to the customer.

4. Website Access and Technical Limitations

We make reasonable efforts to keep the Site accessible and functional.

However, access to the Site may be temporarily interrupted due to maintenance, technical issues, hosting provider issues, updates, security reasons or circumstances beyond our control.

Users acknowledge the inherent limitations of the Internet, including possible interruptions, delays, technical failures, data transmission issues, unauthorized access, viruses or other security risks.

IMANUUR INDUSTRIES shall not be liable for issues resulting from improper use of the Site, user equipment, Internet network failures, third-party technical failures or circumstances beyond its reasonable control, to the extent permitted by applicable law.

5. Accuracy of Information

We make reasonable efforts to ensure that the information published on the Site is accurate and up to date.

However, errors, omissions, inaccuracies or temporary inconsistencies may occur, including in product descriptions, prices, availability, images, measurements, production timelines or shipping information.

Where an error affects an order, we reserve the right to correct the error, contact the customer, cancel the order where legally permitted, or issue a refund where appropriate.

This does not affect the customer’s statutory rights.

6. Liability

IMANUUR INDUSTRIES is responsible for the proper performance of its contractual obligations under applicable law.

However, IMANUUR INDUSTRIES shall not be liable for damage caused by improper use of the Site, misuse of products, failure to follow care instructions, incorrect information provided by the customer, unauthorized modification of products, third-party intervention or circumstances beyond its reasonable control.

Nothing in this Legal Notice limits liability where such limitation is prohibited by applicable law.

Nothing in this Legal Notice affects the customer’s statutory rights.

7. Personal Data

Personal data is processed in accordance with our Privacy Policy.

For information regarding the collection, use, storage, sharing and protection of personal data, please refer to our Privacy Policy.

For information regarding cookies and tracking technologies, please refer to our Cookie Policy and Cookie Preferences tool.

8. Consumer Mediation

In the event of a dispute, the customer is invited to contact us first at:

info@nicephoreimanuur.com

If no amicable solution is reached, the customer may use a consumer mediation service free of charge, in accordance with applicable French consumer law.

Mediator: [TO BE COMPLETED AFTER CHOOSING YOUR MEDIATOR]

9. Governing Law

This Legal Notice is governed by French law.

This does not deprive consumers residing outside France of any mandatory consumer protection rights applicable in their country of residence.

10. Contact

For any question regarding the Site, an order or these legal notices, please contact:

Nicéphore Imanuür
IMANUUR INDUSTRIES, SAS
Email: info@nicephoreimanuur.com

11. Updates

We reserve the right to modify this Legal Notice at any time.

The applicable version is the one published on the Site at the time of consultation.