Shipping Policy

Each order is prepared with care. This Shipping Policy explains how production, processing, shipment, customs and delivery issues are handled for orders placed on nicephoreimanuur.com.

For any question regarding your order, please contact us at info@nicephoreimanuur.com.

1. Shipping Destinations

We offer worldwide shipping to most countries.

Certain destinations may be unavailable due to logistical, legal, carrier or customs restrictions. We reserve the right to refuse or cancel shipment to any destination where delivery is not possible or legally permitted.

2. Production Methods

Some items may be available in stock. Other items are made to order or offered as pre-orders.

Production time, processing time and shipping time are separate.

For in-stock items, orders are usually prepared and dispatched within 7 business days after order confirmation.

For made-to-order or pre-order items, production begins after order confirmation. Production times may vary depending on the item, material availability, production schedule, complexity, finishing process, quality control and order volume.

The estimated production timeframe will be indicated before checkout or in the relevant product information.

3. Jewelry Production Time

All jewelry pieces are made to order unless stated otherwise.

Jewelry production generally takes 4 to 6 weeks from order confirmation, before dispatch. This timeframe includes production, finishing, quality control and preparation for shipment.

Production time is separate from shipping time. Shipping time begins only once the order has been dispatched.

In some cases, production may take longer due to the complexity of the piece, material availability, finishing process, quality control or order volume. If a significant delay occurs, we will contact you by email.

4. Processing and Dispatch

Processing includes order verification, payment approval, quality control, packaging and preparation for shipment.

Orders placed on weekends or public holidays are processed on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

5. Delivery Times After Dispatch

Estimated delivery times after dispatch are generally:

France: 2 to 5 business days
European Union: 3 to 7 business days
International: 5 to 15 business days, depending on destination and customs clearance

These timeframes are estimates only and may vary depending on the carrier, destination, customs clearance, local postal services, strikes, weather events or circumstances beyond our control.

This does not affect your statutory rights regarding delivery.

6. Shipping Fees

Shipping fees are calculated and displayed at checkout according to your delivery country, order value and selected shipping method.

For high-value orders, we may use tracked, insured or signature-required delivery services.

7. Customs Duties and Import Taxes

For orders shipped outside the European Union, customs duties, import taxes, brokerage fees and any related charges may be applied by the destination country.

These charges are the customer’s responsibility and are not included in the product price or shipping cost unless expressly stated otherwise at checkout.

We have no control over these charges and cannot predict their amount.

If a package is refused due to unpaid customs duties, import taxes or related charges, any return shipping costs, carrier fees, customs charges or related costs billed to us may be deducted from any refund where permitted by law.

8. Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information.

For international shipments, tracking updates may vary depending on the destination country and local carrier.

9. Delivery Address

The customer is responsible for providing a complete and accurate delivery address at checkout.

We are not responsible for failed delivery caused by an incorrect, incomplete or outdated address provided by the customer.

If a package is returned to us due to an incorrect or incomplete address, customer unavailability, failure to collect the package, refusal of delivery or any issue caused by the customer, the customer will be responsible for return shipping fees, reshipping fees, carrier fees, storage fees and any related costs.

10. Address Changes

If you need to request a shipping address change after placing an order, please contact us immediately at info@nicephoreimanuur.com.

We will do our best to update the address before dispatch, but we cannot guarantee that changes can be made once the order has been processed, packed or shipped.

11. Failed Delivery and Unclaimed Packages

If delivery fails because the customer is unavailable, refuses delivery, does not collect the package, or provides incorrect or incomplete shipping information, the package may be returned to us or held by the carrier.

In such cases, the customer is responsible for any return shipping costs, reshipping costs, carrier fees, storage fees, customs charges or related costs.

12. Lost Packages

If tracking shows that your package has not moved for an unusual period, please contact us at info@nicephoreimanuur.com. We will assist with the carrier investigation.

If tracking shows that your package has been delivered but you have not received it, please contact us promptly. We will assist with the carrier investigation.

We are not responsible for theft, loss or damage occurring after confirmed delivery to the shipping address, unless otherwise required by applicable law.

13. Damaged Packages

We recommend inspecting your package upon delivery.

If the package or item appears damaged, please contact us as soon as possible, preferably within 48 hours, at info@nicephoreimanuur.com.

Please include your order number, photographs of the damaged item, photographs of the packaging and any relevant delivery information.

If the item is defective, damaged, incorrect or non-conforming, we will provide an appropriate solution in accordance with applicable law, which may include repair, replacement, correction or refund.

14. Delivery Delays

Carrier transit times are estimates and may vary after dispatch.

We are not responsible for delays caused exclusively by carriers, customs clearance, local postal services, strikes, natural disasters, pandemics, customer unavailability, incorrect shipping information or circumstances beyond our reasonable control.

If an unusual delay occurs, please contact us and we will assist in investigating the shipment with the carrier.

This does not affect your statutory rights regarding delivery.

15. Returns and Exchanges

For information regarding returns, exchanges and refunds, please refer to our Return and Refund Policy.

16. Force Majeure

Nicéphore Imanuür shall not be liable for failure or delay in performing its obligations where such failure or delay is caused by circumstances beyond its reasonable control, including but not limited to natural disasters, war, strikes, pandemics, transportation disruption, customs restrictions, government measures or carrier service interruptions.

17. Contact

For any question regarding shipping or delivery, please contact:

Nicéphore Imanuür
Email: info@nicephoreimanuur.com